Frequently Asked Questions
Everything you need to know about finding your perfect dress.
How do I determine the right size for my dress?
Since sizing varies between designers, we recommend checking the specific size chart located on each product page. Use a soft measuring tape for your bust, waist, and hips to ensure the most accurate fit.
What is your return policy for prom dresses?
We offer returns on most dresses within 14 days of delivery, provided the security tag remains attached and the garment is unworn. Please note that 'Final Sale' items and certain accessories are not eligible for return.
How long will it take for my order to ship?
In-stock items typically ship within 1-3 business days. Depending on your location and the shipping method selected at checkout, delivery usually takes between 3 to 7 business days.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your destination and local customs regulations.
Can I make changes to my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are generally unable to modify or cancel it. Please double-check your size and color selection before finalizing your purchase.
Are the colors shown on the website accurate?
We strive to display our products as accurately as possible. However, due to variations in monitor settings and lighting, the actual color of the dress may differ slightly from what you see on your screen.